Online Collaboration: Closing The Gap Of Information Architectures
The realms of collaboration, social software, and document management are coming together, and your company is at the center. Your strategy over the next 12 to 18 months will determine whether these three pieces can slide together reasonably neatly--or end up scattered all over the floor.
Business content is coming from more sources and in larger quantities than ever. In addition to accumulating reams of traditional documents and transaction-oriented content, companies are wrestling with newer content types such as blogs, wikis, and threaded discussions on Facebook-style employee profile pages. All of this content needs to be accessible to the right people, meet regulatory requirements, and be governed by an appropriate retention period.
CIOs need to close that gap in their information architectures, and vendors are responding, at least in a limited sense. ECM vendors are trying to become social software vendors. Collaboration products are taking on more content management features. And social networking software vendors are building connections, albeit slowly, into document management platforms.