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InformationWeek Full Issue: April 26, 2010

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Software as a Service: E-MAIL

E-mail is hot again. Major vendors, from Microsoft and Google to IBM and Cisco, are vying to provide this venerable communications application. While Microsoft Exchange is the on-premises champ, e-mail delivered as an online service resets the competition, as customers large and small look to reduce costs and eliminate operational headaches. Don't upgrade without giving SaaS a close look.

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