REPORTS

Download

IT Pro Ranking: Enterprise Social Networking

Breaking Down Federal Government Data Silos

IT Pro Ranking: Enterprise Social Networking

InformationWeek surveyed 405 IT professionals to evaluate enterprise social networking software vendors. We asked our respondents to rate vendors they use or have used or evaluated in the past 12 months. Our ratings are based on two broad sets of criteria: The first is for overall performance and includes items such as product reliability, innovation and cost. The second consists of category-specific features, such as status updates, team workspaces and social bookmarking. At the start of our survey, we listed 20 enterprise social networking vendors for evaluation (see Figure 1). Six of those vendors received a sufficient number of responses to be included in this report: Drupal, Google Sites, IBM Lotus Live/Lotus Connections, Microsoft SharePoint, Salesforce.com Chatter and Yammer.

When it comes to overall performance, respondents rated Google Sites as the best-performing vendor for enterprise social networking software. The search company’s enterprise social platform earned a 73% rating (see Figure 2). However, IBM’s Lotus Live/Lotus Connections and Chatter from Salesforce were both just 1 percentage point behind Google, indicating a tight race. Rounding out our six vendors, Drupal scored 70% and Microsoft 69%. Yammer brought up the rear with 66%. (As this report was being written, Microsoft announced its intention to purchase Yammer for $1.2 billion in cash.)

These overall performance scores are based on a set of general criteria. As you can see in Figure 3, respondents rated product reliability as the most important criterion, followed closely by flexibility and product performance. We also break out the vendors’ individual rankings on these criteria, shown in Figure 4. Three vendors—Google, IBM and Salesforce—earned a 3.9 for product reliability, the highest mean average ranking for that criterion.

The only vendor to score a mean average of 4 or above in any of the criteria was Drupal, which earned a 4.2 for acquisition costs. This isn’t a surprise, given that Drupal is an open source product. Google Sites and Yammer also rated well for acquisition costs, likely because both use a “freemium” model: The initial service is free, and customers can upgrade to get additional features and administrative controls. ­Microsoft and IBM both received the lowest mean average rating for acquisition costs, at 3.3. (R4850612)

Download
Table of Contents