Brief: Billing: Key to Growth
Billing is a critical but often underappreciated aspect of good customer service and experience, as well as improved retention -- not only for policyholders, but also for agents and distributors. This new and timely Insurance & Technology Analytics Brief focuses on the opportunities and challenges insurance companies face in modernizing their core billing systems. In "Optimizing Billing Systems to Improve the Customer Experience," we analyze how carriers are placing new emphasis on this vital transaction. And in "Taking a New Look at Billing Systems," we explain that how well an insurer manages billing can make all the difference between reaping dividends and alienating customers.
Table of Contents
3 Optimizing Billing Systems to Improve the Customer Experience
4 Figure 1: How Important is Billing to Customer Satisfaction?
5 Leap of Faith for Some
6 Look Beyond Costs
7 The Agent as Customer
8 New Ways to Pay
9 Rip and Replace for Next Gen?
9 Figure 2: Payments by Delivery Method
10 SOA Isolates Functions
11 Billing Brief: Taking A New Look at Billing Systems
12 The Current State
12 Interest in Packages Accelerates
About the Author
Insurance & Technology's editorial mission is to provide insurance company technology and business executives with the targeted and timely information and analysis they need to get a return on the technology investments required to advance business strategies and be more profitable, productive and competitive. Our content spans across multiple media platforms -- including a print publication, Web site, digital edition, e-newsletter, live events, virtual events, Webcasts, video, blogs and RSS feeds -- so insurance executives can access information via any channel/platform they prefer. I&T’s audience comprises the key lines of business -- life, property/casualty, reinsurance and health -- and ranges from global and multiline insurance companies to specialty lines carriers. Key ongoing areas of focus include policy administration, claims, distribution, regulation/compliance, risk management/underwriting, security, customer insight/business intelligence and architecture/infrastructure.
Be the first one to comment.