Learning Curve -- Addressing Insurers' Continuing Challenges in Policy Administration Implementation Efforts

Brief: Billing: Key to Growth

More and more insurers are investing in modernizing their policy administration capabilities, but joint research by SMA and Insurance & Technology has found that projects remain challenged because of poor understanding of needed business capabilities, deficient project management and over-reliance on outside expertise. I&T examines SMA's findings and explores the terms of success and failure of policy administration projects.

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