IT PRIORITIES: To free resources for technology innovation and customer experience initiatives, BS&T Reader Advisory Board members report, their banks will continue to focus on driving operational efficiencies and cutting costs.
TECHNOLOGY TRENDS: Bank IT budgets will rebound a bit in the coming year. How institutions invest that money and react to eight emerging technology trends in 2012 will help determine their competitive positions for years to come.
IT BUDGETS: Even as technology budgets grow, banks will continue to be challenged by an array of priorities -- ranging from strengthening regulatory compliance and security to improving the customer experience and channel optimization - competing for resources.
DRIVING INNOVATION: To reestablish consumer trust and build competitive distinction, banks need to invest in technology innovation to create a rich customer experience, according to HCL Technologies' Amol Shingrupe.
PLUS:
Compliance's Silver Lining: The regulatory burden on banks will be greater than ever in 2012. But many of the new requirements with which banks must comply also can help boost efficiency and create business value.
Special Report: Strengthening Data Security
Virtual Roundtable: The Treasury Services Opportunity
2011 BS&T Executive Summit Report
And more...
Bank Systems & Technology Staff
