Research: Unified Communications
State of Unified Communications 2012
In our InformationWeek 2012 Unified Communications Survey, we elicited responses from more than 300 business technology professionals on plans for advancing their companies' UC initiatives. We asked about factors respondents consider critical for a successful implementation, major technical and business drivers, obstacles to deployment, and how well they think UC technology is delivering on its promise. Of those surveyed, 71% work for companies with 500 or more employees, and roughly one-third work for companies with 10,000 or more.
Using last year's survey as a baseline, we found some interesting trends in adoption rates, applications employed and vendor preferences. The percentage of respondents reporting that they have deployed and are using UC jumped from 30% when we last ran the survey, in April 2010, to 36% now; an additional 31% say they plan to deploy within the next 24 months—that’s the same percentage as planned to deploy last year. And Skype seems to be making headway in enterprises; can we thank Microsoft?
We realize that money is still tight, but advances in UC technology make it a smart way to help the business do more with less—and you don’t even need an IP PBX. (R3591211)
Survey Name InformationWeek 2012 Unified Communications Survey
Survey Date September 2011
Region North America
Number of Respondents 302
Purpose To examine the challenges and progress around unified communications
Resource center from Mitel
This study from Forrester Research provides a framework to evaluate the TEI associated with deploying Mitel Virtual Solutions. It shows how one company achieved greater than 80% ROI and a payback period of less than 8 months with Mitel Virtual Solutions.
Many businesses must evaluate the pros and cons when seeking a hosted versus a premises-based unified communications solution. While a premises-based solution offers more control, a hosted solution may allow businesses to focus on their core business without any downtime to enable business continuity. Download, “Choosing Between Premises-Based and hosted Communications Solutions” to understand the key areas to consider when choosing the right unified communications solution for your Organization.
A fast-growing number of businesses are turning to virtual solutions with the goal of running a more efficient business. To further streamline processes and reduce costs, IT Professionals seek unified communications solutions that can be integrated with other virtual applications in their current data centers. Download, “Mitel Virtual Solutions” to learn how to bring unified communications to the virtual desktop.
About the sponsor
Mitel® (Nasdaq:MITL) (TSX:MNW) is a global provider of unified communications and collaboration (UCC) software, solutions and services that enable organizations to conduct business anywhere, over any medium with the device of their choice. Through a single cloud-ready software stream, Mitel's Freedom architecture provides customers in over 100 countries the flexibility and simplicity needed to support today's dynamic work environment. For more information, visit www.mitel.com.