Research: 2011 Global CIO Report
2011 Global CIO Report
For an increasing number of companies, IT is a core part of their products, not a back-end support service that the customer never sees. The Web started this fundamental change, but the mobile Web is raising the stakes even higher. And if IT is part of the product, it makes IT’s innovation efforts, and how CIOs organize those efforts, absolutely crucial.
That’s the backdrop we thought about as we conducted our third annual InformationWeek Analytics Global CIO Survey. Among the ideas we researched is how CIOs make sure their teams are plugged into the needs of customers and partners—as well as internal salespeople, marketers,engineers and product designers—so they’re part of the brainstorming that leads to new products. We also look at CIOs’ biggest technology priorities and biggest concerns about their organizations and budgets.Our Global CIO survey reveals IT at the core of new products, business models and innovation strategies. IT leaders can’t shirk their traditional role in cutting costs and improving processes, but they must also think of how to make IT a part of the product customers see. (R2070311)