InformationWeek: The Business Value of Technology

Best Practices: 10 Steps to an IT Service Catalog

If you’re building a private cloud, you must have an IT service catalog. But even if your ­infrastructure goals are more modest, a catalog can deliver benefits. In this InformationWeek Best Practices report, we will look at considerations when building an IT service catalog; ­examine vendors and technology components, both the service catalog software itself and the back-end integration of automation and orchestration components needed to provision and reclaim the service; and discuss operational elements that need to be in place. (S5110512)