John Custy, Aug 18, 2011
To stay relevant, tech support teams must adapt--fast.
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John Custy, Jun 22, 2011
Incident volume continues to rise, as new services are added and changes are continually made to existing services—infrastructure, apps, mobile devices and virtualization. IT support must better leverage service management frameworks, standards and practices to align its offerings with customer needs and business goals to demonstrate the value the IT service desk provides.
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