Michael Finneran, Mar 25, 2013
Many UC projects are stuck in neutral: Only 38% have deployed, up just two points from our 2011 survey, and 31% of these respondents have rolled UC out to less than 10% of their user bases. Here’s how to get out of the rut.
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Michael Finneran, Feb 28, 2012
Unified communications today encompasses so much more than it did even a year or two ago. For IT teams with splintered strategies, the challenge is to align a UC project with what vendors are offering, what the business needs and what's realistic given budgetary constraints. Get past semantics and start focusing on how we get collaboration technology--whatever you want to call it--into your users' hands.
Michael Finneran, Apr 1, 2013
Our InformationWeek 2013 Unified Communications Survey shows projects stalled. Here's how to get unstuck.
Michael Finneran, Mar 26, 2013
We outline six questions you must ask when deciding whether to move your telephony system to a hosted VoIP provider, including questions about reliability, branch survivability, E911 capability and whether you’re looking for additional collaboration services. We also outline how to price a hosted VoIP option.
Michael Finneran, Mar 15, 2013
Letting a bring-your-own-device program grow organically is not a plan, it's an invitation to chaos and breaches. While it's never too late to put structure in place, the longer you wait, the more difficult it gets.
Michael Finneran, Sep 11, 2012
Collaboration. Efficiency. Speedier customer service. The same factors that have long been cornerstones of unified communications projects are prompting companies to support a range of mobile devices. However, closed operating systems like Apple’s iOS present a formidable obstacle for UC vendors.
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Michael Finneran, May 14, 2012
IT’s struggling, and our survey shows the results.
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Michael Finneran, May 3, 2012
With 65% already allowing personal devices at work, IT's juggling laptop policies and Wi-Fi policies and BYOD policies--and that means security gaps big enough to drive a semi through. Most, 80%, require only passwords for mobile devices that access enterprise data/networks, yet just 14% require hardware encryption, no exceptions. Let's be clear: Mobile security is data security, and we must do better.
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Michael Finneran, Nov 30, 2011
New deployments add value--even without a PBX.
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Michael Finneran, Sep 13, 2011
Cloud-based unified communications presents challenges not found with other online services, including the need for premises infrastructure and a LAN that's ready for voice and video. We identify and explain those challenges to help you make the best decision about your UC deployment.
Michael Finneran, Sep 13, 2011
Unified communications isn't like other cloud apps: Infrastructure challenges have to be met first. Here's how.
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Michael Finneran, Sep 9, 2011
End-user demands for a wider selection of smartphones and tablets--including the option to connect their own devices to the corporate network--are gaining traction. Gone are the days when smartphones were corporate-provided assets and IT managers could dictate the device (typically a BlackBerry) and enforce policies to ensure total management and security for enterprise data. Now what?
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