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Now Featuring
The Mobile Web Imperative
IT must sort out app mobilization challenges--or risk falling behind rivals.
RFI Analysis: IP Contact Centers
Of the eight products we examined, our Editor's Choice provided our fictional thermal-management company a comprehensive mix of features as well as integration with legacy systems--all for a price that doesn't freeze out upgrades.
Research: UC/SOA Convergence
Vendors are increasingly building UC capabilities into their VoIP and other service gateways. This unified architecture, along with support for SOA constructs, enables easier integration of UC functionality into enterprise applications.
Resource Center
What Goes Mobile?
Companies are going far past standard smartphone apps, with tools to tackle specific business problems.
Tough Call
Its tempting to look at unified communications feature by feature, based on cash savings. But if CIOs arent also getting productivity gains, theyre leaving more than that.
Smaller Business UC Hurdles: User Adoption, Policies
To get maximum value from unified communications, smaller businesses must find ways of integrating UC into existing business processes to spur employee usage, but they can't risk overlooking the need for shrewd security and access policies.
